Neighborly Software names Aaron Coleman CEO, elevates co-founder Jason Rusnak to chairman

Neighborly Software said Tuesday it named Aaron Coleman chief executive officer, effective Sept. 28, while co-founder Jason Rusnak moved to chairman of the board after 11 years leading the Atlanta-based government software company. The leadership shift comes as the company looks to scale its platform for state and local agencies administering public programs.

Why it matters: - Neighborly Software is changing leadership as it tries to grow beyond its founder-led phase. - The company’s platform is used by state and local agencies to administer government-funded programs, so the CEO transition could affect how the business scales and serves public-sector customers. - The move also signals continuity for investors and clients, with co-founder Jason Rusnak staying on as chairman.

What happened: - Neighborly Software appointed Aaron Coleman chief executive officer, effective Sept. 28. - Jason Rusnak, who had served as president and CEO since the company’s founding in 2016, became chairman of the board. - Rusnak started the succession process earlier this year and worked with the board and Falfurrias Growth Partners on the search. - The announcement was made from Atlanta on Sept. 30, 2026.

The details: - Coleman most recently served as chief operating officer at NEOGOV, a provider of workforce software for public-sector agencies. - Coleman helped scale NEOGOV during a period of rapid growth. - Coleman has overseen the integration of more than 10 acquisitions. - Coleman previously served as chief executive officer of a publicly traded company. - Rusnak said Neighborly Software has reached a different stage after 11 years and needs different skills than those that started the company. - Rusnak said Coleman has scaled a government technology business several times larger while staying focused on the customer. - Coleman said his first priority is to listen to clients and employees, learn the business and build on the existing foundation. - Amy Brandt, partner at Falfurrias Growth Partners, said Rusnak led the transition himself and that the firm has confidence in Coleman and the team. - Neighborly Software said its platform configures to the rules of each funding stream, connects work spread across systems and channels, and includes best practices learned across more than 700 agencies. - Neighborly Software said the platform helps keep compliance on track and moves dollars to communities faster. - Neighborly Software was founded in Atlanta in 2016. - The company included a link for more information: Learn more about Neighborly Software. - Falfurrias Growth Partners described itself as an operationally focused middle-market investment fund focused on high-growth software and business services companies. - Falfurrias Growth Partners said its new fund strategy launched in 2023 and is led by Cam Dyer. - Falfurrias Management Partners is the Charlotte-based firm managing the fund. - Falfurrias said it has raised approximately $4.0 billion across eight funds.

Between the lines: - The succession appears designed to preserve stability while bringing in an executive with deeper operating experience in scaled government technology. - Rusnak’s move to chairman suggests the founder remains involved in strategy and governance, even as day-to-day leadership changes hands. - The transition also highlights how government software companies are leaning on experienced operators as they expand through acquisitions and growth. - Falfurrias Growth Partners’ involvement points to investor support for the handoff and the next phase of growth.

What's next: - Coleman said he will spend his early time listening to clients and employees and learning the business. - Neighborly Software is expected to continue building on its existing platform and agency relationships under the new leadership team. - Rusnak will remain involved as chairman while Coleman takes over as CEO. - More information is available at the company’s announcement and Falfurrias Growth Partners.

The bottom line: - Neighborly Software is handing the CEO role to a seasoned government-tech operator while keeping its founder close to the business, a classic scale-up succession move.